Didn’t expect to go to a barbershop to find myself drawn into a philosophical conversation about life and happiness. At a tender age, my barber watched his parents go through a divorce. But he turned out great, an ex-PT who found his passion in barbery. And he has a big heart. He treated me like a long-lost friend, grateful that I came back for the service at his shop. Not many people openly express their gratitude to someone. Well, they do, but usually when the receiver has passed (mea culpa!). And no, it was not some affected manner adopted to win my loyalty (Zeus knows I’ll go to the same barbershop for the rest of my life unless I have to move somewhere else really far away). The way he waved goodbye at another customer who was already outside getting his bike says it all. The soul is in the detail.
This reminds me of how you run a business. When it gets too big, you start to lose sight of the detail. When you’re busy making big talks about sales and profits, you tend to take your employees for granted, just another part of your grandiose scheme, one that of course has to do the legwork. The soul is in the detail. When you find yourself sitting in an ivory tower, you can tell that your business has lost its soul.